Shipping & Return Policy
DELIVERY PLANNING TOOL
The product delivery planning tool is for planning purposes only, and does not guarantee delivery of goods upon any specific date. For the most accurate delivery estimates, please contact your sales rep.
*Estimated delivery refers to the current transit time estimates and does not guarantee delivery by said date.
RETURNS OR EXCHANGES
All orders that include printed graphics or custom-build frames are not eligible for return or exchange due to their custom nature.
Items that are non-custom may be returned if in new, unused condition, in original packaging, within 10 days of receipt. Restocking fees may apply.
Returns will ONLY be accepted with an RMA provided by our support team by emailing Support@Backdrop.com. Any package received without an RMA will be refused by our warehouse.
DAMAGE OR DEFECTS
We take pride in our products and stand behind our quality of work. If you received any of our products with damage or manufacturing errors, let us quickly resolve this for you by submitting a claim.
Claims must be made in writing to Support@Backdrop.com within 3 days of receipt, so please inspect your items as soon as you receive them to ensure everything is as expected!
ORDER CHANGES OR CANCELLATIONS
Changes to orders, such as shipping address, in-hand date, products, etc., must be made upon or before artwork approval for custom products, or before shipment for stocked items. All order changes are subject to additional charges or refunds when applicable. Any outstanding balances must be paid in full before shipment.
Cancellations will only be accepted if the products have not been printed and/or shipped.
Order changes and/or cancellation requests must be made in writing to Support@Backdrop.com.
Any additional questions or concerns, please contact our team at Support@Backdrop.com or call 888.977.1223.
FOR OUR FULL TERMS OF SERVICE, INCLUDING RETURNS, CLICK HERE: https://tradeshowbooth.com/pages/terms-of-service